ICE offers, as a standard to all customers, 24/7 emergency service at no additional fee.

Regardless of the time required to handle emergencies after normal business hours, ICE will not charge for its employees call out time.

All ICE employees are paid by ICE for their time involved in handling any and all emergency calls after normal business hours.

To ensure quick response to all customer emergencies, ICE has implemented the following protocol.

  • On call schedule for sales associates
  • On call schedule for warehouse/delivery person
  • Emergency phone numbers for on-call sales associate: 252-341-6730
  • Emergency phone numbers for on-call warehouse associate: 252-341-6731
  • Emergency contact list with phone numbers of key ICE Associates per account
  • Emergency contact list for key vendors
Get started. Contact us at 800-682-0761 click here for our contact form.

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