FREQUENTLY ASKED QUESTIONS

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How do I register?

For current ICE customers, please visit https://icebeta.cimm2.com/Register and enter your account number and contact information to register your online account.

How do I sign in to my account?

Please visit https://icebeta.cimm2.com/ and enter your email address and password. Select 'Remember Me' for quick access to your account when you return.

I forgot my password. How can I log into my account?

If you forgot your password, simply click here: https://icebeta.cimm2.com/ForgotPassword . Then enter the email address for your ICE account. You will receive an email that will prompt you to reset your password so you can quickly access your account.

How can I reset my password?

To change your password, please visit: https://icebeta.cimm2.com/ChangePassword . To change your email address, please contact Customer Service directly at sales@i-c-e-inc.com .

How can I apply for credit terms?

ICE offers commercial credit for qualified applicants. Please download the form here: https://icebeta.cimm2.com//ASSETS/DOCUMENTS/CMS/EN/Static_pdf/cc-ice.PDF . After completed, you can send by fax to 252-946-5742 or email our customer service . Once received, our Accounts department will review and will be in touch with you.

Can I place an order outside of your office hours?

Yes. You can place online orders 24/7. Our customer service team is available by phone Monday - Friday, 7am - 5pm EST.

I need help with the website. Who can I contact?

We are dedicated to providing our customers with a superior level of service. If you have questions, we have a dedicated Customer Service team ready to help. Please call us at 800-682-0761 or email sales@i-c-e-inc.com and a knowledgeable support representative will be able to assist you. Our hours of operation are Monday - Friday, 9am - 5pm EST.

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